Support

We usually reply within two working days.

My run is still "pending"

After you upload a run it is processed and then reviewed. You get a notification when it is verified or rejected. If a run stays pending for more than a day, email us with your username and the challenge name.

My upload failed

Your take stays on your phone. Tap Try again on the upload screen and the upload continues from where it stopped. Keep the app open and stay on a stable connection until it finishes.

I forgot my password

On the sign-in screen choose Continue with email → Forgot password? and we will email you a link to set a new one. If you signed up with Apple, use Continue with Apple instead — there is no separate password.

Report a run, comment or profile

Tap More (⋯) on a run or on a profile, or press and hold a comment, and choose Report. You can also Block a user so you no longer see each other's runs and comments. Our moderators review every report.

Delete a run

Open your run from your profile, tap More (⋯) and choose Delete this run. The video, its votes and comments are removed for good.

Delete my account

In the app go to Profile → Settings → Delete account. This permanently removes your profile, runs, votes and comments. If you cannot get into the app, email us from your account's email address and we will delete it for you.

Notifications

Choose which notifications you get under Profile → Settings → Notifications. If notifications are switched off for OutplayMe in your phone's Settings, turn them on there first.